Service Department BDC

World Kia Joliet • Full-time • Joliet, Illinois, United States • $16 / hour • 1m ago

Service Department BDC position is now available at World Kia Joliet.

What we're looking for:

You must have a friendly voice on the phone and have experience dealing with guests.

We prefer some dealership experience but will train the right candidate.

This position usually leads to something else in our dealership so it is a great place to start your career!

Full-time position including some Saturday hours.

What We Offer:

RESPONSIBILITIES:

Operate switchboard telephone system
Schedule customer appointments for service
Arrange towing or transportation to and from the dealership
Update customers on the status of their vehicle
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Provide basic information to callers who have general inquiries
Prepare sales and service gas tickets for the accounting department
Serve as a backup to the sales department cashier
Be friendly, professional, courteous and efficient when working with all customers and employees
Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.

REQUIREMENTS:

Excellent communication and organizational skills
Experience using Microsoft Office suite
Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
Background check required

Job Type: Full-time

Pay: $16.00 - $16.75 per hour

Benefits: