Service Advisor - 2nd Shift

Lakeside International Trucks • Full-time • Milwaukee, Wisconsin, United States • $60k / year • 3m ago

OVERVIEW
Our Service Advisor will be responsible for scheduling repairs, assigning jobs, monitoring progress, and providing excellent customer service.

This is a second shift position, the hours are Monday-Friday 3:30PM-Midnight. One working Saturday per quarter.

RESPONSIBILITIES:

Schedule maintenance work and advise customer of completion time
Assign maintenance work and track progress
Maximize use of available direct hours
Handle customer inquiries regarding service work
Enter labor charges on repair orders and assure the accuracy of repair order information
Assist in overall warranty process, ensure proper procedures are followed and coding of repair orders
Promote specials and promotions; suggest associated service work and offer other dealerships services as appropriate, i.e. truck rental
Help maintain the volume of workflow in the department
Maintain Service Department library and pertinent information
Post pricing on menu board

QUALIFICATIONS:

Knowledge of customer maintenance needs
Mechanical aptitude required
Ability to thrive in a fast-paced environment
Ability to relate to customers in a positive and professional manner
Working knowledge of dealer systems

EDUCATIONAL REQUIREMENTS:

A high school diploma or equivalent and a minimum of 3-years of truck or auto technician experience or previous Service Supervisor/Advisor experience preferred.

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

How many years of experience do you have as a Service Advisor in the diesel or automotive industry?
What software or DMS systems have you used in a service advisor role?
Do you have knowledge of diesel engines or heavy-duty equipment maintenance?

Experience: