Multi-Shop Service Manager

ZABOR AUTO • Full-time • Crest Hill, IL, US • $100k - $200k / year • 4m ago

Job Overview
We are seeking a dynamic and experienced Multi-Shop Service Manager to lead and coordinate automotive service operations across multiple independent auto repair facility locations. This energetic leader will drive exceptional customer service, optimize shop efficiency, manage marketing, and ensure top-quality vehicle repairs. The ideal candidate is passionate about leadership, skilled in team management, proficient in marketing management, and dedicated to delivering outstanding automotive service experiences.

Responsibilities

Manage daily operations of multiple auto service shops, ensuring smooth workflow and high productivity.
Lead, motivate, and develop a team of service advisors and technicians to achieve excellent performance standards.
Ensure all services meet quality standards and adhere to safety regulations while maintaining customer satisfaction.
Drive upselling initiatives by identifying additional service opportunities.
Maintain accurate cash handling procedures and manage customer transactions professionally.
Monitor inventory levels for parts and tools essential for efficient shop operations.
Identify and implement process improvements to enhance operational efficiency and customer experience across all locations.
Successfully launch new locations.

Requirements

Proven experience with a strong background in auto service management.
Excellent customer service skills with a focus on building lasting client relationships.
Proficient budget management skills.
Strong leadership skills with the ability to manage multiple teams across different locations effectively.
Familiarity with automotive repair software and service writing processes.
Ability to handle cash transactions accurately while maintaining professionalism under pressure.

Pay: $100,000.00 - $200,000.00 per year

Benefits: