Heavy Duty Truck Service Manager (5+ YRS EXP REQ)

Hughes Motors, Inc. • Full-time • North Charleston, South Carolina, United States • $6.50k - $7.50k / month • 1m ago

Job Summary

We are seeking an experienced Service Manager to lead our Heavy Duty Commercial Truck Service Department. This role is responsible for overseeing daily shop operations, driving profitability, improving technician productivity, and ensuring exceptional customer satisfaction.

The ideal candidate has strong leadership experience in a heavy-duty truck dealership or fleet environment, understands diesel service operations, and has a proven track record of managing departmental performance.

Responsibilities

Oversee daily operations of the service department, including workflow and scheduling
Lead, mentor, and develop service advisors, technicians, and shop foremen
Monitor technician productivity, efficiency, and labor gross profit
Manage departmental P&L and control expenses
Review repair estimates and ensure accurate billing
Oversee warranty administration and maximize warranty recovery
Resolve escalated customer concerns and maintain strong fleet relationships
Ensure compliance with OEM standards, safety policies, DOT, OSHA, and EPA regulations
Recruit, hire, and retain qualified diesel technicians
Promote preventative maintenance programs and service growth initiatives

Qualifications

5+ years of experience in heavy-duty truck service operations
3+ years of management experience in a dealership or fleet environment
Strong knowledge of diesel engines, electrical diagnostics, drivetrain systems, and emissions systems
Experience managing departmental financial performance (P&L responsibility)
Proven leadership and team development skills
Proficiency with dealership management systems (DMS)
Strong communication and conflict resolution skills
Valid driver’s license with clean driving record

Preferred

OEM dealership experience with brands such as Freightliner, Kenworth, Peterbilt, Volvo Trucks, or Mack Trucks
ASE certifications
Experience managing high-volume service operations

Compensation & Benefits