Pay: $21/hour
Schedule: Monday–Friday | 7:00 AM – 4:00 PM
Location: On-site
Position Overview
We are seeking a Customer Service & Dispatch Coordinator to support our Customer Service, Dispatch, Sales, and Logistics Teams. This role is responsible for customer service support, dispatch coordination, SAP order entry, invoicing, and sales administration in a fast-paced office and plant environment.
The ideal candidate has dispatching or trucking experience, strong customer service skills, and experience working in SAP or other ERP systems.
Key Responsibilities
- Provide daily customer service support by answering multi-line phones and assisting customers
- Coordinate with dispatch and logistics teams to support delivery scheduling and trucking operations
- Perform sales order entry and change order processing in SAP
- Process invoices, credits, debit memos, and returns in SAP
- Update delivery notes related to loading changes and inventory shortages
- Submit new material setup requests in SAP and coordinate with yard and plant teams
- Support pricing administration, including annual price increases and customer pricing updates in SAP
- Process customer credits in coordination with Accounts Receivable
- Mail daily invoices and credit documentation
- Provide sales support and inside sales assistance to sales teams
- Assist with marketing support, including samples, catalogs, and product information
- Maintain inventory of marketing materials
- Develop working knowledge of products and installation requirements
- Follow all company safety policies, attend safety meetings, and wear required PPE
Work Environment
- Office environment with moderate noise
- Plant and yard environment with loud noise, moving equipment, dust, and dirt
- Personal Protective Equipment (PPE) required
Join Our Team
Email resume: resumes@elitehrlogistics.com
Apply online: https://intelliapp.driverapponline.com/c/elitehrlogisticsnd?r=bs
Call or text: Brieanna at 916-761-6666
Keywords: Customer Service Representative, Dispatch Coordinator, Trucking Dispatch, Logistics Coordinator, SAP, ERP, Order Entry, Invoicing, Sales Support, Inside Sales, Office Administrator, Bilingual Customer Service
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person