BDC MANAGER

H GREGORY 1 INC • Full-time • Palmetto Bay, FL, US • 3w ago

MAIN PURPOSE OF JOB

This Position is directly responsible and accountable for maximizing sales and/or service profitability of the Business Development Center to agreed levels of performance. Overall scope is to ensure expense control to agreed budget.

RELATIONS AND PERSON ACTIVITIES

This Position is directly responsible to Dealer Principal/GM

ALSO RESPONSIBLE FOR:

Business Development Center Representative
Administrators
Receptionist
Relations with:

General sales manager

New car sales manager

Used car sales managers

Vehicle salespeople

Vehicle sales administrators

F&I Manager and staff

Service Manager

Service Receptionists/advisors

Parts Manager

Personnel Manager

OBJECTIVES AND KEY TASKS

Profitability

To ensure sales/profit forecasts are achieved by attaining agreed quarterly sales/profit forecasts.
Center expense not to exceed ____% of sales to ensure measurement of all incoming sales inquires and produce monthly and Weekly reports for dealer principal to monitor advertising expense and return on investment
To formulate targets for each Business
Development Representative and ensure achievement appointment show ratio.
Monitor business development department financial performance vs. budget weekly
Achieve a minimum standards monthly.
To fulfill Service Appointment Goals (If applicable)
Ensure Customer Satisfaction
To manage and lead the BDR team to attain a minimum performance of sales ratio from incoming calls.
To manage and lead the BDR team to contact every unsold opportunity to measure satisfaction and take appropriate action.
To manage and lead the team to contact every delivered customer to company policy/franchise requirement.
To manage and lead the team to contact ALL customers during survey period to company policy/franchise requirement.