Automotive Service Advisor / Writer

South Richmond CDJR • Full-time • Prince George, VA, US • $60k - $120k / year • 3w ago

South Richmond CDJR is a family-owned dealership proudly serving the greater Richmond area. We are a highly customer focused company that believes great customer satisfaction starts with great associate satisfaction. We provide a safe and enjoyable work environment where everyone collaborates to achieve outstanding results. To that end, we are adding an additional service advisor to ensure that we are able to provide our team with an excellent work-life balance while providing our guests with a world-class experience.

Why You Should Apply:

· Support from the leadership team to achieve your full potential

· Strong core values towards team members, clients, and our community

· Competitive production-based pay plan with a guarantee

· Paid holidays

· Up to 4 weeks paid vacation per year

· Enjoyable work atmosphere with a family mindset

· Company sponsored benefit package

Job Description: The service advisor is the face of the dealership and the manufacturer to our guest. You will be the client’s point of contact for scheduling and servicing their vehicle. Your responsibilities will include, but are not limited to

· Opening repair orders

· Verifying warranty coverage

· Keeping guest informed as to the status of the vehicle service

· Selling recommended repairs and maintenance services

· Collecting payment for goods and services

· Closing repair orders in a timely manner

· Maintaining a customer satisfaction index at or above the national average

· Collaborating with leadership, technicians, and customers to ensure a satisfactory experience for each guest

Qualifications:

· Customer-centric attitude

· Organizational skills including excellent time management

· Flexibility to adjust to frequently changing time constraints

· Either previous automotive service facility experience or extensive customer service experience with a basic understanding of automotive service and repairs

· Ability to work full time, Monday-Friday, and alternating Saturdays

· Proficiency in using computers and iPads

Pay: $60,000.00 - $120,000.00 per year

Benefits: