Job Summary
We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with energy and enthusiasm. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of our automotive service center. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-quality repairs and maintenance, fostering a positive environment that promotes growth, efficiency, and customer satisfaction. If you thrive in a fast-paced automotive setting and possess a passion for automotive diagnostics and repair, this is your opportunity to make a significant impact!
Duties
- Lead and motivate the service team to achieve high performance standards in vehicle repairs, diagnostics, and customer service.
- Manage daily operations including scheduling, workflow coordination, and ensuring timely completion of services such as oil changes, brake repairs, alignments, suspension work, tire services, transmission repairs, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs.
- Oversee automotive diagnostics to accurately identify issues and recommend effective solutions while maintaining high standards of quality.
- Drive sales through upselling additional services like auto estimating, service writing, and vehicle maintenance packages to maximize revenue opportunities.
- Ensure compliance with safety protocols and maintain a clean, organized workspace that adheres to industry regulations.
- Handle cash transactions accurately while managing parts inventory and ordering supplies as needed.
- Foster excellent customer relationships by providing transparent communication, explaining repair procedures clearly, and ensuring overall satisfaction with the service experience.
Qualifications
- Proven dealership or automotive service management experience with a strong background in auto repair operations.
- Extensive knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, brake systems, alignments, suspension components, tire services, diesel engines, shocks & struts, air brakes, and auto body repair.
- Hands-on mechanic experience combined with excellent leadership skills to manage technicians effectively.
- Strong customer service skills with the ability to communicate technical information clearly to clients.
- Experience in auto estimating and service writing to accurately assess vehicle needs and generate work orders.
- Ability to upsell services confidently while maintaining integrity and customer trust.
- Familiarity with dealership procedures related to vehicle sales processes is a plus.
- Excellent organizational skills with attention to detail in cash handling and inventory management. Join us as an Automotive Service Manager where your expertise will drive success! Bring your passion for automotive repair combined with energetic leadership to create an outstanding experience for both customers and team members alike!
Pay: $70,427.42 - $105,000.00 per year
Work Location: In person
