Job description
Job Summary
As the dealer for 5 of the world’s leading premium car brands, Century Automotive Group is known for its outstanding customer service.
How do we achieve this?
Through employing people who understand innovative products and premium service.
As a Century BMW Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.
Responsibilities will include:
- Making appointments, processing repair orders, quotes and invoices
- Providing customer support via phone and face-to-face at the dealership
- Qualifying customer problems and logging them for technicians to review
- Ensuring customer approval for all remedial work to be carried out
- Promoting our range of vehicle parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
- Work schedule; Mon - Friday
About you:
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our premium brands.
Specific skills required:
- Due to the technical nature of this role, experience as a Service Advisor, Service Writer, or Automotive Technician is required
- Luxury dealership experience is preferred, but not mandatory
- Must have broad technical knowledge of vehicles
- Candidates MUST possess above-average phone and communication skills.
- Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on our products and services.
- Excellent follow-up and follow-through skills to ensure client satisfaction
- Must have the ability to communicate technical information in non-technical terms to clients
- Ability to evolve and adapt to changing business needs
Salary and benefits: This role will give you the opportunity to work for one of the world’s leading luxury car brands, and to deal with customers from a wide range of backgrounds. In return, we offer:
- Competitive compensation and bonus package based on hours and products sold
- Ongoing comprehensive training both online and in-person to help you grow
- Great benefits package including insurance, vacation, and retirement
- Employee lease program on our vehicles
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
