BMW Service Advisor

Century Automotive Group • Full-time • Huntsville, Alabama, United States • $60k - $120k / year • 1w ago

Job description

Job Summary

As the dealer for 5 of the world’s leading premium car brands, Century Automotive Group is known for its outstanding customer service.

How do we achieve this?

Through employing people who understand innovative products and premium service.

As a Century BMW Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

Responsibilities will include:

Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Work schedule; Mon - Friday

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our premium brands.

Specific skills required:

Due to the technical nature of this role, experience as a Service Advisor, Service Writer, or Automotive Technician is required
Luxury dealership experience is preferred, but not mandatory
Must have broad technical knowledge of vehicles
Candidates MUST possess above-average phone and communication skills.
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on our products and services.
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs

Salary and benefits: This role will give you the opportunity to work for one of the world’s leading luxury car brands, and to deal with customers from a wide range of backgrounds. In return, we offer: