Service Advisor

ServiceUp • Full-time • Remote (US) • 2m ago

About ServiceUp:

ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers.

Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it’s back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly.

As one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding, we're leading this transformation. Join us and help shape the future of vehicle repair.

About the Role:

Service Advisor serves as the primary liaison between shops and customers to ensure a seamless repair experience.This position demands strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced, multi-stakeholder environment.

What You'll Do:

Carefully record the customer’s concerns to generate an accurate work order.
Track the status of open repair orders.
Explain repair order charges to customers.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Develop rapport and partner with shops to ensure completion of repair orders

What You'll Bring:

A minimum of 2-3 years’ experience in an automotive service role.
Proven track record of CSI, sales history in high volume car brands is preferred.
Amazon vans experience preferred, not required
Excellent verbal and math skills.

Why You’ll Love Working Here:

We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in

What We Offer:

Competitive pay with equity
Medical, dental, and vision coverage
Flexible PTO and company holidays
Remote-friendly setup with home office support
Learning and development budget
Wellness stipend to support your health and well-being
Paid parental leave

Benefits may vary by location and role.

If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team.

Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.