About Us
We are a busy, family owned shop that has been serving Miami since 2010. Our reputation is built on honesty, accuracy, and clear communication. We are growing and now hiring a high performance Service Advisor who knows how to drive results without sacrificing integrity.
Who We Are Looking For
You must be someone who:
- Thrives on meeting and exceeding goals
- Loves KPIs and uses them as a scoreboard, not pressure
- Understands ARO, close ratio, shop efficiency, and workflow
- Communicates clearly with customers and technicians
- Enjoys a fast paced environment and stays organized under pressure
- Takes ownership and follows through
- Wants growth, responsibility, and long term stability
- Protects culture and leads by example
If you avoid accountability, dislike metrics, or want an easy clock in clock out job, this is not the place.
Daily Responsibilities
- Greet customers and build trust immediately
- Write accurate repair orders
- Present digital inspections and estimates clearly
- Communicate findings from technicians to customers
- Manage parts, timelines, and workflow
- Keep customers updated throughout the day
- Track KPIs and work daily to improve them
- Ensure every vehicle leaves fixed right and on time
Requirements
- Minimum 2 years of Service Advisor experience
- Strong automotive knowledge
- Confident communicator
- Able to multitask and stay organized
- Tech friendly (DVI systems, texting platforms, shop software)
- Valid driver license
What We Offer
- Competitive pay with performance bonuses
- A stable full time position in a growing shop
- A positive, family oriented environment
- Clear processes and training
- Real opportunities for advancement
How to Apply
Apply through Indeed with your resume and a short message explaining why your experience and mindset make you a strong fit for our team and culture.
Job Type: Full-time
Pay: $60,000.00 - $150,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Application Question(s):
- How many years of experience do you have as an automotive service advisor or writer?
- Are you comfortable tracking and improving key performance indicators such as ARO, close ratio, car count flow, and shop efficiency?
- What are your average monthly sales including parts and labor?
- What's your average repair order and how many cars do you individually handle on average weekly?
License/Certification:
- Driver's License (Required)
Work Location: In person
