Customer Service and Commercial Account Coordinator

Roto-Rooter Plumbing & Drain Service • Full-time • Remote (North Fort Myers, FL, US) • $30k - $40k / year • 3w ago

Customer Service & Commercial Account Coordinator

Bonus Opportunities

Salary $30-$40k yearly + Commission!

We are seeking a dependable and motivated Customer Service & Commercial Account Coordinator to join our team. This role combines office-based customer service and sales support with field responsibilities involving follow up phone calls and face-to-face visits to commercial customers. The ideal candidate is organized, professional, and comfortable building relationships with customers both over the phone and in person.

This position includes handling incoming customer calls, scheduling service appointments, following up on estimates, and making sales calls. In addition, the role involves visiting commercial accounts to introduce our services, maintain relationships with existing customers, and ensure client satisfaction.

Ideal candidate will have excellent phone skills and sales experience preferably in the service or construction services/products industries.

Responsibilities:

Answer incoming customer calls and assist with service scheduling and inquiries
Make outbound calls to follow up on estimates, service reminders, and potential leads
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Visit commercial accounts to introduce company services and build new relationships
Maintain contact with existing commercial customers to ensure satisfaction and ongoing service needs
Coordinate communication between customers, technicians, and office staff

Qualifications:

Strong communication and interpersonal skills
Comfortable speaking with customers on the phone and in person
Organized and able to manage multiple tasks
Sales, customer service, or account management experience preferred Basic computer skills
Valid driver’s license required for visiting customer locations

Compensation:

Competitive pay
Bonus opportunities based on sales and account development
Opportunity for growth within the company

This position requires someone who is organized, dependable, and able to manage tasks independently while maintaining strong communication with the team.

Please include a short note telling us why you feel you would be a good fit for this position.

We are an equal opportunity employer

Pay: $30,000.00 - $40,000.00 per year

Benefits: