The Automotive Parts Sales Manager is responsible for leading and developing a team of sales representatives focused on driving revenue through the sale of quality recycled automotive parts. This role oversees daily sales operations, ensures exceptional customer service, and manages warranty claims and issue resolutions to maintain customer satisfaction and retention.
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Key Responsibilities:
· Lead, coach, and motivate a team of used auto parts sales representatives to meet and exceed sales targets
· Monitor sales performance, set goals, and implement strategies to increase revenue and profitability
· Handle escalated customer concerns, including warranty claims, returns, and product issues
· Investigate and resolve warranty claims in a timely and professional manner while minimizing company risk
· Collaborate with inventory, warehouse, and operations teams as need to ensure accurate part availability and order fulfillment estimates
· Train new and existing staff on product knowledge, systems, and sales techniques
· Analyze sales data and trends to identify opportunities for growth and improvement
· Ensure compliance with company policies, safety standards, and industry regulations
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Qualifications:
· Proven experience in sales, preferably in used or recycled parts
· Prior leadership or management experience in a sales environment
· Strong knowledge of automotive systems and parts identification
· Excellent communication, negotiation, and customer service skills
· Experience handling warranty claims, returns, or dispute resolution
· Ability to analyze sales metrics and drive performance improvements
· Proficient with inventory management and sales software systems
· Experienced with data entry and analysis (KPI metrics, formulas, etc.) of spreadsheets (Microsoft Excel, Google Sheets, etc.)
· Strong organizational skills and attention to detail
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Preferred Qualifications:
· Experience in the automotive recycling or salvage industry
· Familiarity with estimating systems and parts interchange software
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Work Environment:
· Fast-paced, team-oriented environment
· Combination of office and warehouse interaction
· May require occasional extended hours based on business needs
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
