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Automotive Service Manager/Advisor - Earn Up to $80K! (family-owned shop / no weekends)

Murphy's Autocare • Full-time • Beavercreek, OH 45432 • 1w ago

Service Managers/Advisors:

Finding a professional auto repair business that will treat you right isn’t rocket science.

In fact, finding an employer that truly cares boils down to just two things:

1. They care about their employees (by treating them as part of the family)

2. They care about their customers (and they prove it every day by putting customer interests first)

Are you looking for a home, not just a job?

Are you looking for a well-run business with a family atmosphere, great customers, with stable and interesting work?

Are you looking for a career path with an opportunity for leadership?

Are you looking for leadership that listens, where your contribution to the team is truly valued?

Then…

WE ARE LOOKING FOR YOU!

We Believe in our Employees
We Believe in Trust
We Believe in Professionalism and Quality
We Believe in Quality of Life (5-day work week, no weekends!)
We Believe in a positive work environment (BE PART OF A TEAM – NOT JUST A NUMBER IN A BIG COMPANY)

We are looking for an EXPERIENCED SERVICE ADVISOR for our fast-growing auto repair facility here in Beavercreek, OH.

This is a full-time position for a strong candidate who has at least 5 years of experience working for a professional auto repair business as a service advisor or manager. We offer highly competitive compensation ($55K - $80K/yr.) to match your skills that includes a strong base salary plus a generous performance-based bonus (WRITE YOUR OWN PAYCHECK!).

Murphy’s Autocare is committed to building sustainable careers for the right people. This means great pay and of course a great work environment. This also means investing in our employees with the right training to advance their careers.

Our goal here at Murphy’s Autocare is simple: provide excellent customer service and quality repairs, getting the job done proficiently, professionally and in a timely manner.

Our service advisor is the interface between the customer and the technician and is responsible for pulling everyone together as a team.

Service advisors are powerful salespeople at the front counter! Not only do they sell service (parts + labor) profitably, but they own the customer experience.

WHAT YOUR TYPICAL DAY WILL LOOK LIKE:

Provide high quality customer service and satisfaction at or above company standards.
Maintain good working relations with suppliers.
Greet customers at the vehicle and in the lobby.
Follow the “Bridging to Maintenance Process” and other internal processes.
Test drive customer cars with vehicle owner to confirm a symptom.
Perform the vehicle intake process.
Review customer history and recommend maintenance services.
Audit vehicle inspections and generate appropriate estimates.
Order parts via POS and dispatch work to techs to fulfill commitment to customers.
Present inspections, consult and advise customers of repair and maintenance recommendations.
Maintain sales conversion ratio and ARO as determined by management.
Handle customers at vehicle pick up; review work performed; exit schedule, prompt customer reviews.
Answer incoming calls and schedule appointments.
Perform daily customer retention phone calls.
Perform final test drive on vehicles to maintain Q/C
Assist in the management of the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals.
Ensure that customers receive prompt, courteous, and effective service.

SKILLS & QUALITIES THAT WILL HELP YOU SHINE IN THIS ROLE:

Previous experience with Shop Management software preferred.
Strong customer service and communication skills.
Strong work ethic; proactive; solution focused.
Basic computer skills.
Willingness to observe all safety precautions for protection against accidents, dangerous fluids, chemicals etc.
Good physical condition: job requires possible lifting up to 70 lbs., manual dexterity required.
Demonstrated ability to maintain professionalism and a safe and professional presentation and workspace, such as arriving neat, clean, dressed in a clean uniform; always wear safety glasses, protective shoes, and ear protection in the shop; be clean when driving the vehicle; use floor mats and seat covers.
Must be willing to submit to a background check and drug screen.
Valid Ohio driver’s license.
High school diploma is preferred; Certification from a vocational school or completion of apprenticeship is preferred.

Compensation: We offer competitive pay that includes: ($55K - $80K/year + a SIMPLE IRA with 3% company matching contributions / Weekly team incentive bonuses / Paid Vacations / Health insurance / Paid Holidays / Employee Discounts & Team Outings).

ABOUT MURPHY’S AUTOCARE

Murphy’s Autocare is a family-owned and operated, one-stop, super convenient, bumper-to-bumper, auto service center. We are the premier auto repair shop in the Dayton Ohio region providing top-notch quality service for over 30+ years.

HERE’S HOW WE TREAT OUR CUSTOMERS

✓ OVER 450 REVIEWS WITH A 4.8-STAR AVERAGE ON GOOGLE! – Check out our 5-star reviews! We’ve been in the business of creating happy customers for over 30 years. But don’t take our word for it.

See what our happy customers have to say about us: https://bit.ly/MurphysAutocareReviews

Murphy’s Autocare is looking for an experienced AUTOMOTIVE SERVICE MANAGER/ADVISOR with a great attitude who takes pride in their work.

We are looking for the best and when you join our family, you will be appreciated, respected and well-compensated for your knowledge and skills.

If you’re a self-starter with great people skills, who has a high energy level and strong focus... who is tired of the bull.... and you’re ready to check out a new opportunity, give us a call. We look forward to speaking with you.

You can also apply on Indeed, simply drop off your resume in person or email:

Murphy’s Autocare

3815 Dayton-Xenia Rd

Beavercreek OH 45432

937-426-AUTO

ryan@murphysautocare.com

* * * * To be considered for this position, you must have significant Service Manager/Advisor experience in the auto repair industry.****

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Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits: