Customer Service Coordinator

Evans Delivery • Full-time • Schuylkill Haven, PA, US • 1m ago

Description:

Are you ready to make a significant impact in the transportation industry? As a Customer Service Coordinator (known internally as HOS Coordinator) at our company, you will play a crucial role in ensuring that our drivers remain in compliance with FMCSA (Federal Motor Carrier Safety Administration) HOS rules and regulations. You'll be the go-to person for our drivers, providing them with the support and guidance they need to navigate HOS rules and resolve any issues quickly and efficiently.

Essential Job Duties

Respond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS)
Provide clear instructions to drivers on how to use their electronic logging devices (ELDs) effectively
Review driver logs for HOS violations and offer counseling to drivers as needed
Continuously monitor driver logs to identify and correct errors
Perform data entry of HOS-related files and information for accurate tracking and recordkeeping
Regularly review reports to ensure driver compliance with HOS-related systems, programs, and services
Conduct random audits of driver logs to maintain high standards of compliance
Provide counseling to drivers for serious infractions and escalate issues when necessary
Ensure accuracy of all recordkeeping and file retention practices
Inventory management of ELD equipment; shipping/receiving and troubleshooting support to ensure proper use

Requirements:

Required Qualifications

High School Diploma or equivalent
6+ months of customer service experience working in an administrative or office environment
Basic computer skills
Proficient with Microsoft Office Suite
Must have good attention to detail, critical thinking, and problem-solving ability
Must be able to work independently and in collaboration with others
Strong written and verbal communication skills
Must have good time-management and organization skills and be able to multitask when necessary
Dependable and consistently available to work scheduled hours

Preferred Qualifications

Experience within trucking industry and/or with FMCSA rules and regulations
Bilingual, English/Spanish

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:

People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What's in it for me?

Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!

Schedule - In Person, On Site

Monday - Friday, 8:30am - 5:00pm

Location Address

400 West Columbia St, Schuylkill Haven, PA 17972

We have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.

The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:

This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.