Automotive Service Advisor / Writer

BMW of Lenox • Full-time • Lenox, MA, US • $60k - $80k / year • 7m ago

McGee Automotive Family is hiring an Automotive Service Advisor/writer to join us at BMW of Lenox. This is a unique opportunity to join a rapidly growing Auto Group!

Summary:

As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

RESPONSIBILITIES:

Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of the vehicle

QUALIFICATIONS:

Prior experience as a service advisor or service writer required
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs

What We Offer:

Full Time Position
Competitive Benefits Package
Employee Lease Program
Medical
Dental
401(k)
Life Insurance
Short Term Disability
PTO and Holidays Off

EEO Statement:

McGee Automotive Group provides equal employment opportunity to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company treats all employees equitably during employment without regard to any of the before mentioned characteristics. Discrimination of any type is not condoned and will not be tolerated by McGee Automotive Group.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits: