Service Director - Automotive Dealership Group

Confidential • Full-time • Murfreesboro, Tennessee, United States • $150k / year • 3m ago

Overview
Are you passionate about leading a dynamic automotive service team and delivering exceptional customer experiences? We are seeking an energetic and detail-oriented Automotive Service Director to oversee daily operations in our busy dealership service department. In this role, you will coordinate service activities, manage a team of skilled technicians, and ensure that every vehicle receives top-quality maintenance and repairs. Your leadership will drive customer satisfaction, operational efficiency, and revenue growth, making a tangible impact on our dealership’s success. If you thrive in a fast-paced environment and have a strong automotive background, this is your opportunity to shine!

Duties

Lead and motivate the service department team to achieve high standards of performance, productivity, and customer satisfaction
Oversee daily service operations; including scheduling appointments, assigning work to technicians, and ensuring timely completion of repairs
Manage customer interactions by providing clear communication on vehicle status, repair estimates, and service recommendations
Implement upselling strategies to promote additional services such as oil changes, tire rotations, alignments, brake repairs, transmissions, diesel engine repairs, suspension work, shocks & struts, air brake systems, auto body repairs, and other automotive diagnostics
Ensure all service work complies with manufacturer specifications and safety standards
Maintain accurate service writing and auto estimating records to OEM Warranty standards
Monitor inventory levels for parts and supplies necessary for vehicle repairs and maintenance tasks
Conduct regular training sessions to keep the team updated on the latest automotive technologies and repair techniques
Uphold dealership policies for quality control, customer service excellence, and operational efficiency

Skills

Proven dealership experience with a strong background in auto service management
Extensive knowledge of automotive repair including transmissions, oil changes, brake repair, wheel alignments, suspension systems, tire services, diesel engines, shocks & struts, air brake systems and auto body repair
Hands-on mechanic experience combined with excellent mechanical knowledge to understand complex diagnostics and repairs
Skilled in automotive diagnostics tools and software for accurate troubleshooting
Exceptional customer service skills with the ability to communicate technical information clearly to clients
Experience in auto estimating and service writing to generate accurate repair orders and invoices
Ability to upsell additional services confidently while maintaining integrity and customer trust
Strong leadership skills with the ability to manage a diverse team of technicians and support staff effectively
Competency in cash handling procedures along with sales experience related to automobile sales or parts sales
Join us as an Automotive Service Director where your expertise fuels our commitment to delivering outstanding automotive care! Bring your passion for cars and leadership talent to create memorable customer experiences while advancing your career in a vibrant dealership environment.

Job Type: Full-time

Pay: From $150,000.00 per year

Benefits: