We are looking to hire an EXPERIENCED Domestic Service Director to lead our service team. The right candidate will be a high-energy individual to lead our Service Department to high levels in production, customer and employee retention, all profitably! We will assist in relocation expenses for the right individual.
Qualifications:
- Five or more years’ experience in Automotive Dealership Service Management
- Ford Dealership Experience Preferred
- Experience managing 15+ employees preferred
- Ability to work independently and be self-motivated
- Great attitude with high-energy personality
- Excellent customer service and employee coaching skills
- Professional appearance and work ethic
- Ability to work well in a process driven environment
Responsibilities:
- Hire, train, develop and motivate the service department staff and monitor their performance
- Forecast goals and objectives for the department and ensure they are met
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
- Maintain daily sales and production records as required by dealership management
- Develop and monitor budgets for the service department and keep dealership management informed of variances
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals
- Establish and maintain good working relationships with our customers to encourage repeat and referral business
- Handle customer complaints tactfully, promptly, and with concern for the customer
- Establish promotional service prices
- Ensure proper repair techniques are being used
- Schedule training as necessary to properly repair and service vehicles
- Stay up to date on product changes and new products
- Ensure that all necessary shop equipment is in proper and safe working condition
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors
We offer:
· Health, Dental, Vision, Life, and Disability insurance
· 401(k) plan with company match
· Paid Time-Off
· Professional work environment, continuous job and leadership training with advancement opportunities
In order to qualify, candidates must pass our pre-employment screening to include background checks, MVR, and drug testing.
Pay: From $200,000.00 per year
Work Location: In person
