Automotive Service Advisor

Lexus of Santa Barbara • Full-time • Santa Barbara, California, United States • $3.50k - $10k / month • 1w ago

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Lexus of Santa Barbara , a Ken Garff Automotive Dealership, is currently looking for a talented Service Advisor (Writer) that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

Paid training and real career growth
Industry leading schedule
Competitive compensation package
Average monthly Salary: $3500-$10,000 + + + (this includes State Min. Wage + commissions/bonuses) **
Great people with a great culture
Paid Time Off and 401k with Company match
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Year-end bonus program for all employees (Garff Giveback)
Employee discounts on Vehicle Purchase, Parts, Service and More!

** The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.

Here's what you'll be doing:

Greet all customers promptly and professionally
Determine customer’s primary concern and then review additional maintenance needs when appropriate
Offer a no cost vehicle condition inspection to every customer
Give and document fair, competitive, transparent price quotes, with the customer and dealership’s best interest in mind
Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
Handle all customer complaints immediately and resolve to the customer’s satisfaction
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the company’s standards of professionalism and integrity
Other duties as assigned

Here’s what you’ll need:

1-2 years of experience in dealership Service Advisor position
Previous automotive service department or dealership experience highly desired
Must be energetic, enthusiastic and team oriented
Must be skilled at listening, problem solving and communication
Must be 18 years or older and be authorized to work in the U.S
High School Diploma or equivalent
A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer

(( We Hear You ))