Service Manager

Summers Plumbing Heating & Cooling • Full-time • Crown Point, Indiana, United States • $47.28k - $67.14k / year • 3m ago

Job Description

WHY WORK FOR SUMMERS?

All full-time employees are offered an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, 401K with company match, AND we are EMPLOYEE OWNED (Employee Stock Ownership Plan)!

Qualifications

Must be able to lift and maneuver equipment up to 75 lbs.
Must be able to crawl, climb, kneel, squat, bend and reach overhead
Must be able to climb and work on ladders
Must be able to use hand and power tools
High school diploma or GED are required
3+ years management experience
A working knowledge of plumbing is required
Valid driver's license is required
Strong supervisory experience, communication and computer skills are required
Ability to work after regular business hours as needed

Responsibilities

Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
Resolves customer issues and complaints to ensure customer satisfaction
Collaborates with the general manager on creating and managing budget
Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
Reviews reports with management
Instructs crews on proper use of materials and quality workmanship
Reviews payroll records to ensure that technicians are paid properly
Communicated with dispatchers to ensure appropriate technicians for types of service
Evaluates staff to determine training requirements
Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
Additional related duties as assigned/needed by branch/general manager

About the Company

No one likes having to call a plumbing or HVAC repairman. Calling one means something is broken, and you’re going to have to pay money to fix it. Now that we have that out of the way, let us tell you about Summers Plumbing Heating & Cooling. Aside from providing exceptional service, we exist to change your mind about calling a repairman. Our friendly, helpful, and honest technicians are here to make your life easier, not harder than it already is.

Benefits

Medical Insurance (FREE Option)
Vision and Dental Insurance
Free Long-Term Disability and Life Insurance
Additional Life and Short-Term Disability Options
Legal, Pet, Home, and Auto Insurance
Critical Illness and Accident Insurance
Paid Ongoing Training
And Much More!

Skills

Preferred

Safety

Intermediate

HVAC

Intermediate

Plumbing

Intermediate

Scheduling

Intermediate

Teamwork

Intermediate

Customer service

Intermediate

Problem-solving

Intermediate

Management

Intermediate

Communication

Intermediate

Leadership

Intermediate

EEO Policy Statement

Summers Plumbing Heating & Cooling is an Equal Opportunity Employer; employment with Summers Plumbing Heating & Cooling is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.