Job Title: Service & Operations Manager (Working Service Manager)
Company: Southwest Auto
Location: 5301 Alameda Blvd ABQ, N.M. 87113
Position Summary
We are seeking a reliable, hands-on Service & Operations Manager to oversee daily service department operations while actively participating in vehicle inspections, test drives, and repair coordination. This is not a desk-only role—this position requires leadership, accountability, and the ability to step in wherever needed to keep operations running smoothly.
Key Responsibilities
Service Department Management
- Oversee all daily service department operations
- Schedule and prioritize repair orders and workflow
- Ensure quality control on all completed work
- Coordinate with technicians to maintain efficiency and productivity
- Maintain compliance with company and safety standards
Vehicle Operations & Test Driving
- Perform test drives to diagnose vehicle issues
- Verify repairs and ensure vehicles are road-ready
- Assist with vehicle pickups, repossessions, and transfers as needed
- Evaluate drivability and identify mechanical concerns
Team Leadership
- Supervise and support technicians and service staff
- Provide training, direction, and accountability
- Maintain a productive, positive work environment
Customer & Internal Communication
- Communicate repair needs, timelines, and costs clearly
- Work closely with sales and finance departments
- Ensure excellent customer service and issue resolution
Administrative Duties
- Monitor parts usage and coordinate ordering
- Maintain accurate service records and documentation
- Track department performance and control costs
Qualifications
- Previous experience in automotive service management or similar role
- Strong mechanical knowledge and diagnostic skills
- Valid driver’s license with clean driving record
- Ability to test drive and evaluate vehicle performance
- Leadership experience in a shop or dealership environment
- Strong organizational and communication skills
- Experience with dealership software (Frazer preferred, but not required)
Preferred Qualifications
- BHPH dealership experience
- Transmission and drivability diagnostic experience
- Experience handling repossessed or high-mileage vehicles
Compensation & Benefits
- Competitive pay based on experience
- Performance-based bonuses available
- [Insert benefits if applicable]
Work Environment
- Fast-paced automotive shop environment
- Combination of office, shop, and on-road responsibilities
- Must be comfortable working both indoors and outdoors
What We’re Looking For
We need someone who is dependable, takes initiative, and is not afraid to get their hands dirty. The ideal candidate is a problem-solver who can lead a team while also jumping in to handle vehicles, diagnostics, and test drives when needed.
Apply Today to Join Our Team or please call 505-891-2000 ext 1 speak to John
Pay: $20.00 - $30.00 per hour
Work Location: In person
