Service Operations Manager

SOUTHWEST AUTO • Full-time • Albuquerque, New Mexico, United States • $20 - $30 / hour • 4d ago

Job Title: Service & Operations Manager (Working Service Manager)

Company: Southwest Auto

Location: 5301 Alameda Blvd ABQ, N.M. 87113

Position Summary

We are seeking a reliable, hands-on Service & Operations Manager to oversee daily service department operations while actively participating in vehicle inspections, test drives, and repair coordination. This is not a desk-only role—this position requires leadership, accountability, and the ability to step in wherever needed to keep operations running smoothly.

Key Responsibilities

Service Department Management

Oversee all daily service department operations
Schedule and prioritize repair orders and workflow
Ensure quality control on all completed work
Coordinate with technicians to maintain efficiency and productivity
Maintain compliance with company and safety standards

Vehicle Operations & Test Driving

Perform test drives to diagnose vehicle issues
Verify repairs and ensure vehicles are road-ready
Assist with vehicle pickups, repossessions, and transfers as needed
Evaluate drivability and identify mechanical concerns

Team Leadership

Supervise and support technicians and service staff
Provide training, direction, and accountability
Maintain a productive, positive work environment

Customer & Internal Communication

Communicate repair needs, timelines, and costs clearly
Work closely with sales and finance departments
Ensure excellent customer service and issue resolution

Administrative Duties

Monitor parts usage and coordinate ordering
Maintain accurate service records and documentation
Track department performance and control costs

Qualifications

Previous experience in automotive service management or similar role
Strong mechanical knowledge and diagnostic skills
Valid driver’s license with clean driving record
Ability to test drive and evaluate vehicle performance
Leadership experience in a shop or dealership environment
Strong organizational and communication skills
Experience with dealership software (Frazer preferred, but not required)

Preferred Qualifications

BHPH dealership experience
Transmission and drivability diagnostic experience
Experience handling repossessed or high-mileage vehicles

Compensation & Benefits

Competitive pay based on experience
Performance-based bonuses available
[Insert benefits if applicable]

Work Environment

Fast-paced automotive shop environment
Combination of office, shop, and on-road responsibilities
Must be comfortable working both indoors and outdoors

What We’re Looking For

We need someone who is dependable, takes initiative, and is not afraid to get their hands dirty. The ideal candidate is a problem-solver who can lead a team while also jumping in to handle vehicles, diagnostics, and test drives when needed.

Apply Today to Join Our Team or please call 505-891-2000 ext 1 speak to John

Pay: $20.00 - $30.00 per hour

Work Location: In person