Automotive Service Advisor

Airbase Automotive Repair, Inc • Full-time • Dover, DE, US • $60k - $100k / year • 3w ago

Overview

We Are Growing and Expanding!!!

Join our dynamic automotive team as a Service Advisor, where your enthusiasm for cars and dedication to customer satisfaction will drive success! In this energetic role, you’ll serve as the vital link between our valued customers and our skilled technicians. Your ability to communicate clearly, manage multiple tasks efficiently, and provide exceptional service will ensure every customer leaves with confidence and a smile. This position offers a fantastic opportunity to grow your automotive knowledge while helping drivers keep their vehicles in top condition.

Responsibilities

Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
Explain repair recommendations clearly, providing detailed auto estimates and service options
Coordinate with technicians to prioritize repairs, ensuring timely completion of services such as oil changes, brake repairs, tire services, alignments, suspension work, and transmission repairs
Upsell additional services and maintenance based on vehicle diagnostics and customer needs to maximize customer satisfaction and dealership revenue
Manage service writing tasks accurately, including documenting vehicle issues, repairs performed, and parts used
Handle cash transactions and process payments efficiently while maintaining accurate records
Maintain a thorough knowledge of automotive repair procedures, including diesel engine repair, air brake systems, shocks & struts, and auto diagnostics

Requirements

Proven dealership experience or prior auto service management background is highly preferred
Strong mechanical knowledge with hands-on experience in automotive diagnostics and repairs
Familiarity with automotive systems such as transmissions, oil changes, brake systems, suspensions, alignments, tire services, diesel engines, shocks & struts, and auto body repair
Excellent customer service skills with the ability to communicate technical information clearly and professionally
Experience in auto estimating software and service writing is a plus
Sales-oriented mindset with the ability to upsell services confidently while maintaining integrity
Ability to handle cash transactions accurately and responsibly

Join us if you’re passionate about cars and dedicated to delivering outstanding customer experiences! This role is perfect for individuals eager to develop their automotive expertise while contributing to a high-energy team environment.

Pay: $60,000.00 - $100,000.00 per year

Benefits: