Automotive BDC Manager

Somersworth Nissan • Full-time • Somersworth, New Hampshire, United States • $80k - $110k / year • 2m ago

Description:

We are currently seeking an experienced, motivated, and energetic professional to manage our BDC Department.

The Director of Business Development helps grow the business by responding to business leads and developing relationships to promote sales for the dealership. He or she may be technically savvy as well to help communicate in a clear and efficient way with consumers using their preferred method of communication.

This position will be responsible for managing all aspects of the department including handling internet leads, inbound phone calls and customer retention.

In addition, you will hire, train, and monitor your team which handles most follow-up, all internet leads and inbound calls and lead generation.

The ideal candidate has experience in a dealership setting, and some supervisory or management experience. He or she must have a strong sales aptitude, excellent communication, and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position..

What We Offer:

Health, Vision, Dental, Medical
Competitive Pay
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Responsibilities:

Master inbound / outbound sales calls, customer contact, follow-up, and lead generation
Respond to customer internet inquiries via e-mail, phone, and text
Drive production in a fast-paced call center environment to meet department goals
Follow up with existing and potential customers to generate sales appointments
Develop, support, and mentor team members using call monitoring systems, team huddles, and monthly employee performance plans
Responsible for recruiting, selecting, training, coaching, disciplining employees; administering schedules; communicating job expectations; planning, monitoring, appraising, and enforcing established policies and procedures
Learn quickly to develop an “expert” level of understanding of all products, sales promotions, organizational procedures, and operating programs
Prepare call center performance reports by collecting, analyzing, and reconciling the CRM
Collaborate with peers and leadership by gathering data, and analyzing KPI’s to identify operational deficiencies
Recognize, reward, and celebrate the successes and accomplishments of team members.
Create, maintain and measure the internet and business development processes
Manage a group of BDC representatives in a call center environment
Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
Cultivate engaged, intelligent and consistent staff
Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned and report performance monthly to owners and sales managers
Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Qualifications:

Digital marketing experience is required
Previous dealership experience is a huge plus
Superior communication skills, both oral and written
Strong email and phone presence is necessary
Exceptional leadership skills
Enthusiastic with high energy throughout the sales workday
Outstanding organizational skills
Ability to stay strong and calm in a stressful environment; must thrive under pressure
Must be able to pass a drug test
Must be available to work nights and weekends

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits: