Automotive Service Manager
Location: Faulkner Hyundai of Philadelphia – Philadelphia, PA
Compensation: Competitive Executive Salary + High-Upside Performance Bonuses
Employment Type: Full-Time / Management
Position Overview
Faulkner Hyundai of Philadelphia is seeking a high-performing, career-minded Automotive Service Manager to lead our high-volume service department. We are looking for an operational powerhouse who can build team culture, drive technician efficiency, and maintain the elite customer satisfaction that the Faulkner organization is famous for.
The ideal candidate will have full operational and financial accountability for the shop, treating the service drive and production bays as their own business unit.
Mandatory Qualifications
- Dealership Expertise: Proven experience as a Service Manager at a New Car (Franchise) Dealership is required.
- Brand Flexibility: Specific Hyundai experience is a major plus, but not required. We welcome top-tier leaders from all franchise backgrounds.
- Systems Proficiency: Strong command of major Dealer Management Systems (CDK, Dealertrack, or Reynolds & Reynolds) and electronic multi-point inspection (MPI) software.
Key Responsibilities
- Operational Leadership: Manage the daily operations of the service drive, dispatch system, and production shop to optimize workflow and reduce customer wait times.
- Financial Stewardship: Manage the department’s P&L. Monitor daily metrics including hours per repair order, effective labor rate (ELR), gross profit margin, and shop expenses.
- Team Development: Recruit, hire, train, and mentor service advisors, technicians, and support staff. Foster a high-accountability environment focused on technical growth.
- CSI Excellence: Maintain an unwavering commitment to the Faulkner brand's customer satisfaction standards, handling any guest escalations with professionalism and poise.
- Fixed Ops Synergy: Collaborate closely with the Parts Manager to ensure seamless parts-to-service flow and minimize technician downtime.
- Compliance & Safety: Ensure the shop operates in absolute compliance with factory warranty policies, local environmental laws, and OSHA safety standards.
Skills & Professional Attributes
- The "Velocity" Mindset: Ability to drive high volume without sacrificing quality control or shop safety.
- Technical Savvy: Deep understanding of modern shop equipment, capacity planning, and technician flat-rate pay structures.
- Communication Pro: Excellent leadership presence and communication skills to interact effectively with technicians, retail customers, and factory representatives.
The Faulkner Advantage (Benefits)
- Top-Tier Base Salary plus a highly lucrative monthly performance bonus structure.
- Comprehensive Health, Dental, and Vision insurance plans.
- 401(k) retirement plan with generous company match.
- Paid vacation, holidays, and sick leave.
- Continuous corporate and factory training programs.
- A stable, family-owned dealership culture with extensive opportunities for upward mobility.
Ready to lead a premier Philadelphia service department?
Apply today to join the management team at Faulkner Hyundai of Philadelphia and experience the stability and success of a legendary automotive group!
Faulkner Automotive is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $100,000.00 - $175,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Shift:
Work Days:
Work Location: In person
