Service BDC Honda Nissan & Kia

FIRST AUTO GROUP • Full-time • Simi Valley, California, United States • $20 - $21 / hour • 2w ago

We are currently seeking full-time Service BDC reps to assist in the day-to-day phone operations of our Service Scheduling Center. Our Service Scheduling Center is centralized in our Corporate office in Simi Valley Ca. Responsibilities will include receiving inbound calls, outbound campaign calls, meeting monthly objectives, follow-up customer satisfaction calls, and other exciting marketing campaign initiative tasks! Must have a passion for process and organization with excellent phone skills and the ability to multi-task in a fast-paced, team environment.

Respond to Inbound/Outbound service calls with courtesy, accuracy, and professionalism.
Answer service chats from our website.
Work closely with Service Managers and Advisors.
Promptly and accurately enter, and schedule all customer inquiry data into Xtime.
Generate appointments for customers from inbound calls and outbound campaigns.
Effectively utilize scheduling CRM Xtime.
Provide the highest degree of customer satisfaction.

Company Benefits: Great working environment and benefits package for full-time employees. We offer great opportunities for career growth.

Automotive knowledge and experience a plus or trainable on high line product
Prior experience in a call center, sales, retail, customer service, and/or reception is highly preferred
Excellent verbal/written communication skills
Customer contact experience required
Outgoing and patient personality with good customer relations ability
Working knowledge or trainable in automotive retail center computer systems
Professional personal appearance

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Work Location: In person