Collision Center Operations Assistant Manager | CCC ONE Required

Classic Coachwork Collegeville • Full-time • Collegeville, Pennsylvania, United States • $70k / year • 5d ago

Assistant Shop Manager - Collision Center

Classic Coachwork – Full-Time, On-Site

Compensation: Starting at $70,000+ based on experience
Location: 3949 Ridge Pike, Collegeville, PA 19426

About the Role

Classic Coachwork is seeking a highly experienced Parts Manager / Supplemental Estimator to become the operational right hand of ownership.

This is not an entry-level position.

We are looking for a strong second-in-command who understands collision repair operations at a high level and can take ownership of parts management, supplemental estimating, insurer communication, repair file accuracy, and production support.

The ideal candidate has prior experience in a busy collision center environment and understands how critical communication, urgency, accuracy, and accountability are to shop performance.

This role is best suited for someone who thrives in a fast-paced, detail-oriented environment and can confidently bridge front-office operations with back-shop production.

We are a non-DRP shop focused on proper repairs, OEM procedures, operational discipline, and customer satisfaction.

Interview Process
This is a two-part interview process:

Initial Zoom interview
Final in-person interview with ownership for selected candidates

Key Responsibilities

Parts Management

Oversee all daily parts procurement, including 95% OEM and 5% recycled components
Manage parts ordering, receiving, returns, credits, and discrepancies with minimal impact to production
Verify parts accuracy and availability before repairs begin
Coordinate closely with technicians to proactively identify missing or incorrect parts
Maintain organized parts storage and staging areas
Build and maintain strong vendor relationships to secure pricing, delivery priority, and warranty support
Monitor parts profitability, return rates, supplements, and cycle-time impact
Step in wherever needed to keep production moving efficiently

Supplemental Estimating

Monitor technician teardown reviews and in-process inspections to identify missed damage and additional repair needs
Write accurate supplemental estimates using CCC ONE
Upload complete supporting documentation including photos, OEM procedures, and insurer notes
Communicate and negotiate supplements with insurance adjusters professionally and efficiently
Ensure supplements are approved quickly to avoid repair delays
Maintain job file documentation accuracy and completeness
Verify payment direction and insurer processing to prevent delays in parts ordering or vehicle delivery
Take ownership of repair order files from supplement generation through final invoicing

Quality Control & Final Review

Perform post-repair walkarounds before customer delivery
Identify and communicate any repair, finish, or delivery concerns before vehicles are released
Coordinate with technicians, painters, and management to resolve issues immediately
Review final invoices and ensure all balances, supplements, and payments are accounted for properly

What We’re Looking For

Required Experience

Minimum 3–5 years experience in a collision repair facility
Strong understanding of collision repair processes, production flow, and insurer relations
Prior experience in:
Parts management
Supplemental estimating
Insurance communication
Repair order management
Experience using CCC ONE or equivalent estimating software
Strong organizational and multitasking skills
Ability to work independently and make decisions without constant supervision
Excellent communication skills internally and externally

Additional Experience That's A Plus

I-CAR certifications
OEM certification familiarity
Experience in a high-volume or performance-focused collision center

****** Important ******

We are looking for a dependable, detail-oriented professional who takes ownership and understands urgency.

This position requires:

Strong communication
Accountability
Follow-through
Problem-solving ability
Operational awareness

If you need constant direction or do not have prior collision industry experience, this position will not be a fit.

Compensation & Benefits

Starting salary: $70,000+ depending on experience
Your compensation will reflect your experience, capabilities, and value you bring to the operation
Stable full-time position
Opportunity for long-term growth within the company

Pay: From $70,000.00 per year

Benefits: