Customer Service Coordinator

Manpower • Full-time • Schaumburg, IL, US • $24 - $27 / hour • 2w ago

Job Overview

We are seeking a highly motivated Customer Service Coordinator to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Your responsibilities will include managing customer relationships, coordinating service requests, and supporting sales and marketing initiatives. The ideal candidate will possess strong communication skills, a proactive attitude, and experience in customer relationship management within a SaaS or financial services environment. This position offers an excellent opportunity to contribute to our mission of delivering exceptional customer experiences while supporting organizational growth.

Responsibilities

Act as the main liaison between customers and internal teams to address inquiries, resolve issues, and ensure satisfaction
Manage customer accounts using Salesforce or similar CRM platforms, maintaining accurate records and tracking interactions
Coordinate onboarding processes for new clients, including training and support to maximize product adoption
Support sales efforts by identifying opportunities for account expansion and assisting with renewal processes
Collaborate with marketing teams to develop customer engagement strategies and gather feedback for service improvements
Analyze customer data to identify trends, opportunities for upselling, and areas requiring enhanced support
Assist in project management tasks related to customer initiatives, ensuring timely delivery and follow-up
Provide detailed reports on customer activity, satisfaction levels, and service metrics to senior management
Maintain knowledge of SaaS offerings, financial services products, and industry best practices to deliver informed assistance

Requirements

Minimum of two years’ experience in customer service, account management
Proven project management skills with the ability to coordinate multiple tasks effectively
Familiarity with Salesforce or other CRM platforms for managing customer data
Strong understanding of customer relationship management strategies and techniques
Excellent communication skills—both verbal and written—with the ability to convey complex information clearly
Analytical skills to interpret data insights and recommend actionable improvements
Knowledge of sales processes, marketing principles, and financial services industry standards
Ability to work collaboratively across teams in a fast-paced environment while maintaining attention to detail

If you are passionate about delivering outstanding customer service and eager to grow within a vibrant organization, we encourage you to apply today. Join us in creating meaningful client experiences that drive success for both our customers and our company.

Pay: $24.42 - $27.00 per hour

Benefits: