Experienced Service Manager

Pohanka of Salisbury • Salisbury, Maryland, United States • $75k - $200k / year • 1w ago

SUMMARY

Pohanka of Salisbury Automotive is seeking a Service Manager to join our team. If you enjoy delivering an excellent customer experience and have prior experience working as a service manager, we want to talk to you! Our complex in Salisbury, MD includes 9 dealerships. We offer competitive pay, promotions from within and a team environment.

Applicants Must Have a Proven Track Record of Success in Customer Retention, CSI, ESI, Shop Productivity, Expense Control, and Departmental Profitability.Applicants should be Driven, goal-oriented professionals who can motivate, train, develop, manage, and grow Our Service Department to the Next Level.

RESPONSIBILITIES:

Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers

WE OFFER:

Medical, Dental
Life and Disability
401K with Company Contribution
Paid Vacation
Paid Personal Leave
Paid Holidays
Bonus Programs
Vehicle Purchase Programs

REQUIREMENTS:

Technical automotive knowledge
Demonstrated ability to manage others
Organized and friendly personality
Dealership experience or service manager experience is necessary

WHY WORK HERE:

Time Magazine National Quality Dealer Award Winner
The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
Distinguished Service Citation from the Automotive Hall of Fame
Winner of Coastal Style's "Best of" Awards for the past 20+ years
Winner of Metropolitan's "Best of the Eastern Shore" Awards for the past 25+ years

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Pohanka of Salisbury has been on the Eastern Shore for over 20 years, starting their first dealership in Salisbury in 1999. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers with a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!