Service Coordinator

The Lilly Company • Full-time • Richland, Mississippi, United States • $39.45k - $57.70k / year • 4m ago

The Lilly Company has been a trusted leader in the material handling industry since 1919, serving the southeastern region across multiple states. We specialize in providing innovative, efficient solutions including forklift sales, parts, service, rentals, and a comprehensive line of warehouse products designed to streamline your business operations.

We are seeking a dynamic and organized Service Coordinator to join our team. In this vital role, you will be the central point of contact for scheduling, coordinating, and managing Repairs and Service operations. Your energetic approach will ensure smooth communication between customers, technicians, and parts departments while maintaining high standards of customer satisfaction. If you thrive in a fast-paced environment and possess a passion for equipment service management, this opportunity is perfect for you!

Responsibilities

Schedule and coordinate Equipment repairs and maintenance appointments with customers and service technicians
Communicate clearly with customers regarding service needs, estimates, and completion times
Assist with upselling additional services or repairs that enhance equipment performance and safety
Manage service quotes, estimates, and invoicing accurately and timely
Track vehicle repair progress and update customers regularly on status and completion
Support mechanic teams with technical information related to diagnostics, transmissions, brake repair, oil changes, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and body repairs
Handle interdepartmental transactions and maintain accurate records of payments received

Experience

Dealership experience or automotive service management background preferred
Hands-on mechanic experience or automotive diagnostics knowledge highly valued
Familiarity with automotive repair processes including oil changes, transmission work, brake repairs, wheel alignments, suspension systems, tire services, diesel engine repairs, shocks & struts replacements, auto body work and air brake systems
Strong customer service skills with an ability to communicate technical information clearly
Experience in auto estimating software and service writing is a plus

Join us to be part of a vibrant team dedicated to delivering exceptional automotive service experiences! We value energetic professionals who are eager to contribute their mechanical knowledge and customer service expertise to keep our clients’ equipment running smoothly.

Equal Opportunity Employer

Benefits: