Service Advisor - Bartels Harley Davidson - Los Angeles

Bartels' Harley-Davidson • Full-time • Marina del Rey, California, United States • $40k - $75k / year • 1m ago

Are you ready to feel like you are back on your High School sports team?

Bartels' Harley-Davidson has a goal of fulfilling dreams by delivering a premium buying experience to create customers for life and are hiring like minded individuals. We have an ultimate goal of making our customers feel like family when they visit; in order to do so, we strive to build the ultimate family of teammates. Whether you are a Harley Davidson Enthusiast or just an awesome person who likes to take care of people, this could be the job for you! We're currently looking to staff our dealership with individuals that have great attitudes and award winning smiles, that are as excited about Harley-Davidson and building relationships as we are.

A little bit about our superstar team: Family is an even better word to describe our teammates. We are highly motivated to both hit our goals, and go above and beyond for every customer. We have built our dealership environment to have the proper flexibility to allow for individuality and growth. We are constantly putting our heads together to improve our program, and welcome feedback at all times. We develop individual growth plans to help everyone to create a road map to climb the ladder and get where they want to go in life.

Providing over-the-top customer service is our #1 responsibility, which includes preparation, the proper attitude and willingness to go above and beyond to take care of the customer.

Duties and Responsibilities

Assist Service Department Manager in maintaining a smooth running efficient Service Department with a high degree of customer satisfaction.
Diagnose problems accurately, and clearly describe them on the repair order.
Estimate costs and completion times at point of sale. Clearly communicate them to the customer.
Ability to schedule and distribute jobs.
Excellent communication with mechanics and customers throughout the job duration.
Assist with parts department to obtain proper parts for open RO's.
Ability to convert incoming calls to appointments that show.
Maintain follow up for future services.
Maintain high motivation and set a good example for the rest of our high performing service team.

Job Requirements