Automotive Service Advisor

Towne Hyundai of Hackettstown • Full-time • Hackettstown, New Jersey, United States • $60k - $85k / year • 1w ago

Towne Hyundai of Hackettstown is looking to add a new member to our Service Team! Our goal is to make every customer a customer for life and our Customer Satisfaction and Customer Retention scores demonstrate our commitment to this. If you have impeccable customer service skills, then you should apply to join our team. We are seeking a candidate with a good work ethic and the entrepreneurial drive to build and grow a successful business. Ideal candidate will possess proven communication and selling skills and preferably have automotive / technical knowledge.

As a Service Advisor, you will identify and verify customer needs while being the liaison between the service clients and the service technicians .This position provides the highest level of personal attention associated with a dedicated, ongoing client relationship to create future opportunity for repeat and referral business. Customer satisfaction is paramount, as are organizational skills, adherence to manufacturer policies and procedures, and an ability to handle a heavy workload and the stresses that go with it.

At Towne Hyundai we pride ourselves on being a family friendly environment. We are family owned and operated for over 30 years. We also offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our service staff is committed to a culture of cooperation, mutual support, dedication and fun. Join us and become a member of a very successful service team! We understand what Top Performers need to thrive and Towne provides that opportunity. We offer a fantastic work environment and an excellent compensation package. Total compensation includes a weekly salary and a monthly bonus based upon your individual performance. We offer a great opportunity for a motivated and driven individual.

Our offerings include:

A positive, team oriented work environment
Medical, Dental and Vision Plans
Paid Holidays & Paid Vacation
401(k) Retirement Plan
Paid training

Job duties for a Service Advisor include (but are not limited to):

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.

JOB REQUIREMENTS

High School Diploma or equivalent.
Accredited training in service advisor skills, customer satisfaction and quality control.
Automotive service advisor experience.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Must be willing to submit to a background check & drug screen

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Work Location: In person

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