Automotive BDC Manager

Confidential • Full-time • Somerset, Massachusetts, United States • $75k - $100k / year • 2m ago

In search of a Business Development Manager

Sign on bonus may be available

90-day review for potential growth

The BDC Manger manages a team of BDC Agents who field and distribute incoming calls, emails, and texts. The BDC Manager will be highly experienced in training and maintaining a team of BDC Agents on the systems, processes, and procedures in use by The Dealership that insure a high level of customer service and problem resolution.

RESPONSIBILITIES

Manage all incoming appointment queries.
Perform customer follow-up to unsold customers to maximize all selling opportunities.
Ensures all calls are entered in tracking system.
Responsible for scheduling of BDC Agents.
Responsible for payroll reporting for BDC Agents.
Responsible for training new hires and providing ongoing training for existing employees.
Conducts weekly meetings with BDC Agents to review Phone and e-mail Training and techniques.
Handle minor customer complaints and/or misunderstandings.
Communicates with dealerships regarding BDC results
Conduct yourself professionally while in the workplace

REQUIREMENTS

Automotive Business Development Management experience- 2-5 years
Proven ability to function in a self-directed environment.
Must excel in a fast-paced environment where strong communication skills are required for success.
Ability to handle customers and staff professionally during all interfaces.
Ability to meet deadlines, prioritize assignments, multi-task in a fast-paced environment.
Participate in all training programs as appropriate.
Complies with all attendance policies.
Must be proficient in Microsoft Office Suite including Word, Excel, Outlook and Eleads

Pay: $75,000.00 - $100,000.00 per year

Benefits: