Automotive Sales Manager / BDC Manager

Confidential • Full-time • Essex, CT, US • $90k - $125k / year • 3d ago

We pride ourselves on a transparent, customer-first car buying experience. We are looking for a dynamic, process-driven leader to spearhead both our digital/phone showroom (BDC) and our traditional sales floor. If you are a metric-obsessed strategist who also loves the rush of closing a deal and coaching a team to success, this is your next career move.

Position Overview
The BDC & Sales Manager bridges the gap between digital marketing and physical showroom traffic. You will oversee the inbound internet and phone lead processes and step onto the sales floor to desk deals, close customers, and motivate the sales team.

Key Responsibilities
BDC Leadership: Ensure rapid response times, high quality outbound activity, and maximized appointment-set rates.
Showroom Management: Desk deals, structure financing options, T.O. (Turn-Over) customers to maximize gross profit, and maintain high finance/lease penetration.
CRM Mastery: Maintain absolute data integrity within our CRM ([e.g., VinSolutions/Elead]). Monitor lead lifecycles to ensure no customer falls through the cracks.
Process Architecture: Design and refine phone scripts, email templates, and automated text follow-up tracks to maximize conversion rates from internet lead to showroom appointment.
Inventory & Marketing Alignment: Collaborate with senior management on vehicle pricing strategies and coordinate with marketing to align digital campaigns with inbound lead targets.
Training & Mentorship: Conduct daily save-a-deal meetings and weekly training sessions covering phone skills, objection handling, and product knowledge for both BDC and floor sales teams.

Candidate Qualifications
Experience: 3+ years of automotive management experience, with a proven track record specifically running an automotive BDC or a heavy digital sales department.
Tech Savvy: Advanced proficiency with automotive CRMs (VinSolutions, Elead, ReyRey, etc.), inventory management tools (vAuto), and DMS systems.
Metrics-Driven: Deep understanding of automotive KPIs (e.g., Lead-to-Appointment %; Appointment Show %; Show-to-Close %).
Dealership Acumen: Sharp skills in desking deals, calculating lease/finance structures, and collaborating effectively with the F&I department.

Clean Driving Record: Valid driver’s license and a clean driving history are required.

Benefits & Perks
Competitive base salary with an aggressive, uncapped commission structure based on total department volume and gross profit.
Comprehensive medical, dental, insurance.
401(k) retirement plan.
Paid time off (PTO) and holiday pay.
Opportunity for growth

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

Benefits: