Automotive Service Manager – Culture-Driven Role
Company: Napleton Automotive Group
About the Role
We’re not just running a service department—we’re building a team people actually enjoy showing up for.
As a Service Manager, you’ll lead with energy, set the tone for the shop, and create an environment where technicians, advisors, and customers all feel taken care of. If you believe culture drives performance, this is your kind of role.
What You’ll Do (Beyond the Basics)Build a Winning Culture
- Create a team atmosphere that’s positive, motivated, and accountable
- Celebrate wins—big and small—and keep morale high
- Be a leader people respect and want to follow (not just manage)
Lead From the Front
- Coach and develop your team daily—not just during reviews
- Jump in to solve problems and support your staff when it matters most
- Set the pace for professionalism, urgency, and customer care
Deliver an Exceptional Experience
- Turn customers into lifelong fans
- Handle tough situations with confidence and empathy
- Make the service drive a place people trust—not avoid
Drive Results That Matter
- Hit and exceed goals—but the right way
- Keep the shop efficient, productive, and profitable
- Use data to improve, not just report numbers
What Makes You a Fit
- You’re a people-first leader who knows results follow culture
- You’ve run (or helped run) a service department before
- You can balance high expectations with strong team support
- You bring energy, accountability, and solutions—not excuses
What We Offer
- A team environment where your leadership actually matters
- Strong earning potential with performance bonuses
- Growth opportunities within Napleton Automotive Group
- A workplace that values people, performance, and positivity
The Bottom Line
This isn’t just about managing a shop—it’s about building a team, creating momentum, and making work a place people want to be.
Pay: $100,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
