Service Advisor

Grinwald Ford • Full-time • Watertown, Wisconsin, United States • $45k - $70k / year • 1w ago

GRINWALD FORD is now hiring for an experienced SERVICE ADVISOR. In this role, you would be the primary point of contact for customers in the service department (in person/phone/online) and coordinate their vehicle service needs with the schedule, building RO's and maintaining a positive customer experience. Excellent communication skills are a must.

ROLES & RESPONSIBILITIES

Schedule and monitor repair orders for the department, internal and external.
Ensure R/O progress and active communication from tech through to customers; work with techs in shop fluidly
Assist with service loaner schedule, documentation.
Ensure customer satisfaction through completion of service work

KEY SKILLS and QUALITIES

Positive, team-oriented leadership style
Strong ability to multitask and prioritize work
Ability to delegate tasks as necessary to ensure timely completion
Customer-focused mindset
Able to work well in a collaborative team environment
Strong organizational skills
Fluency with computers/technology and ability to learn new tech skills on the fly as Ford rolls out new programs

WAGES and BENEFITS

Base salary plus department commission; based on gross sales
Health insurance (individual); partial spouse/family contribution
Dental insurance
401(k) plan available with matching (up to 3% of total wage)
Flex benefits, life & disability insurance available
Paid vacation and major holidays

We have a wonderful team in our Service Department right now and look forward to hearing from you and how you can be a part of their success together!!

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits: