Experienced Automotive Service Advisor / Assistant Service Manager - Easton Ford

HERTRICH Family of Automobile Dealerships • Full-time • Easton, MD, US • $50k - $85k / year • 3m ago

Income Ranges from $50,000 to $85,000. Position is Salary Plus Commission/Bonus base

Address: 9617 Ocean Gateway Easton, MD 21601 / Contact 302-648-JOBS (5627) with any questions.

Automotive Service Advisor / Service Writer Full-Time / Assistant Service Manager

Be the Connection Between Customers and Service Excellence

The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team.

If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career.

Why Choose Hertrich?

Family-owned and operated dealership group

24 dealerships | 18 automotive brands | 15 collision centers
Strong community involvement, supporting 90+ local organizations
Long-term stability with room to grow

What We Offer:

Extremely competitive salary
Clear pathways into success and career advancement
Medical, Dental, Vision, Life & Disability insurance
Paid vacation, holidays, and personal days
401(k) with employer match
Employee vehicle purchase discounts

What You'll Do:

Greet service customers promptly and professionally
Answer service calls and schedule appointments
Communicate repair needs, estimates, and timelines clearly
Coordinate repair orders with Technicians
Keep customers informed throughout the service process
Recommend additional maintenance or services when appropriate
Maintain accurate service records
Deliver an exceptional customer experience-every visit

What We're Looking For:

Customer-focused, energetic, and team-oriented attitude
Prior customer service and/or sales experience required (automotive experience is a plus)
Strong communication skills (English required; Spanish bilingual preferred)
Comfortable using computers and learning dealership software
High School Diploma or GED required
Flexible schedule, including evenings and Saturdays
Valid driver's license with a clean driving record

Join a Company That Puts People First

At Hertrich, we believe great service starts with great people. If you're ready to grow with a respected, community-focused dealership group, we want to hear from you.

Apply today and take the next step in your automotive career!

Hertrich Family of Automobile Dealerships is an Equal Opportunity/ Drug-free Employer committed to an inclusive workplace where all employees can thrive.