Service Manager McGee Mazda, Claremont, NH

McGee Mazda of Claremont • Full-time • Claremont, NH, US • $80k - $120k / year • 2w ago

Job Summary:

We are seeking an experienced, customer-focused Service Manager to lead our Mazda Service Department. The ideal candidate will have strong automotive service management experience, exceptional leadership skills, and a commitment to delivering outstanding customer satisfaction while driving department profitability and efficiency.

Key Responsibilities:

Manage daily operations of the service department.
Lead, coach, and develop service advisors and technicians.
Ensure exceptional customer service and high CSI scores.
Monitor productivity, efficiency, and departmental profitability.
Schedule workflow and maximize technician utilization.
Maintain compliance with Mazda warranty and service policies.
Review repair orders for accuracy and quality.
Collaborate with the Parts Department to ensure timely parts availability.
Achieve dealership and manufacturer performance goals.

Qualifications:

3+ years of automotive service management experience.
Mazda dealership experience preferred.
Strong leadership and team-building skills.
Excellent communication and customer service abilities.
Knowledge of dealership management systems (Dealertrack).
Valid driver's license and clean driving record.

We offer eligible employees the following:

Medical and Dental Benefits

401(k)

Paid vacation

Paid holidays

Direct deposit

Online benefits portal

Schedules that respect your work/life balance

Employee service discount

Disability, Life, and Accident Insurance

Competitive Pay

Opportunity for career development

Paid training

Medical/Dependent Flexible Spending Account

Access to your pay via mobile app

Regular performance feedback and formal review

An Equal Opportunity Employer
We recruit, hire, train, promote, transfer and compensate our employees and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status or any other status protected by applicable law.

Pay: $80,000.00 - $120,000.00 per year

Work Location: In person