About us
Established in 2023, NVH USA, Inc. is an innovative automobile parts manufacturer based in Locust Grove, Georgia. As a burgeoning member of the global auto parts industry, we are committed to setting new standards in quality, technology, and sustainability. Our dedication to excellence and forward-thinking has positioned us to influence the future landscape of automotive manufacturing.
At NVH USA, our mission extends beyond the realm of auto parts manufacturing. We are devoted to pioneering quality innovations, advancing technology developments, and fostering a culture that values creative human resources. Our ceaseless efforts are aimed at generating prosperity and hope for the next generation. Through our work, we are dedicated to contributing positively to the global society, ensuring that our impact resonates far and wide.
Department
Production
Reports To
Production Manager/Plant Manager
Position Summary
The Production Team Manager serves as the primary customer liaison for production-related matters. This position is responsible for maintaining strong customer relationships, coordinating production requirements, communicating customer expectations internally, and ensuring customer needs are met through effective collaboration with Production, Quality, Engineering, Logistics, and Management.
This position is intended for a recent college graduate with a bachelor’s degree in communications or a related field. The successful candidate will receive on-the-job training to develop an understanding of manufacturing operations, production processes, and customer requirements while building a career in the automotive manufacturing industry.
Essential Job Duties
Customer Relationship Management
· Serve as the primary point of contact for assigned customers regarding production-related matters.
· Develop and maintain positive, professional relationships with customer representatives.
· Respond promptly and professionally to customer inquiries, requests, and concerns.
· Coordinate customer meetings, conference calls, plant visits, and production reviews.
· Represent NVH professionally in all customer interactions.
Customer Communication
· Communicate production schedules, order status, and manufacturing updates to customers.
· Ensure customer expectations and requirements are clearly communicated to internal departments.
· Prepare professional correspondence, reports, presentations, and meeting minutes.
· Track customer requests and ensure timely follow-up.
· Coordinate communication between customers and internal departments.
Production Coordination
· Work closely with Production, Engineering, Logistics, Planning, and Quality to meet customer requirements.
· Monitor customer orders and production priorities.
· Coordinate customer-requested production changes.
· Assist with new product launches and production transitions.
· Monitor delivery commitments and customer deadlines.
Issue Resolution
· Assist in resolving production issues affecting customer deliveries or satisfaction.
· Coordinate corrective actions with internal departments.
· Track open issues until successful resolution.
· Maintain action item logs and provide status updates to customers and management.
Continuous Improvement
· Participate in continuous improvement initiatives that enhance customer satisfaction.
· Identify opportunities to improve communication, responsiveness, and workflow.
· Support customer scorecard improvement initiatives.
· Assist management with special projects related to customer service and production.
Training
This position includes on-the-job training. Employees will be trained on inspection procedures, quality standards, and documentation requirements.
We offer competitive compensation packages, including benefits such as medical insurance, retirement plans, and paid time off. Join our team of dedicated professionals and contribute to our commitment to delivering high-quality products to our customers.
If you meet the requirements for this position, please apply with your updated resume. We look forward to reviewing your application.
Qualifications
Education
Bachelor's Degree in:
· Communications (Preferred)
· Business Administration
· Public Relations
· Marketing
· Organizational Leadership
· Related Field
Recent college graduates are encouraged to apply.
Required Skills
· Excellent verbal and written communication skills
· Outstanding customer service and interpersonal skills
· Strong organizational and time management abilities
· Professional presentation and public speaking skills
· Ability to build and maintain customer relationships
· Strong problem-solving and critical-thinking skills
· Ability to manage multiple priorities in a fast-paced environment
· Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
· Positive attitude and willingness to learn
Preferred Qualifications
· Internship or customer service experience
· Automotive or manufacturing exposure (not required)
· Bilingual in Korean or Spanish is a plus
Physical Requirements
· Ability to walk throughout the manufacturing facility.
· Ability to occasionally lift up to 25 pounds.
· Ability to work in a manufacturing environment with varying temperatures and noise levels.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Job Type: Full-time
Pay: Up to $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Locust Grove, GA 30248 (Required)
Ability to Relocate:
- Locust Grove, GA 30248: Relocate before starting work (Required)
Work Location: In person
