Body Shop Estimator/Customer Service

ALSET Collision • Full-time • Nokomis, Florida, United States • $50k - $100k / year • 2d ago

We are a state-of-the-art, certified Tesla and Rivian/Luxury collision repair facility committed to delivering excellence in every detail. Our team takes pride in upholding the highest standards in customer service, repair quality, and innovation. We are currently seeking a Customer Service Representative / Estimator who thrives in a fast-paced, precision-driven environment and is passionate about providing an exceptional client experience from start to finish.

Key Responsibilities:

Client Interaction & Experience
Greet customers professionally and walk them through the collision repair process.
Clearly communicate repair timelines, insurance procedures, and expectations.
Serve as the main point of contact, providing timely updates via phone, text, or email.
Estimating & Documentation
Perform accurate and detailed damage assessments using CCC One or similar estimating software.
Collaborate with technicians and parts department to ensure accuracy in all estimates.
Upload necessary photos and documentation per Tesla/Rivian protocols and insurance company standards.
Insurance Coordination
Handle all communication with insurance adjusters, including supplements and approvals.
Ensure compliance with DRP guidelines, if applicable, while prioritizing OEM repair procedures.
Repair Oversight & Workflow Management
Coordinate with production to ensure vehicles are repaired according to manufacturer specifications.
Monitor repair progress, proactively resolve delays, and maintain clear communication with all parties.
Quality Control & Delivery
Ensure vehicles are fully cleaned, inspected, and meet quality standards before delivery.
Conduct a final walk-through with the customer to review repairs and answer questions.

Qualifications:

Minimum 3 years experience as a collision estimator or customer service advisor in a high-end or OEM-certified shop.
Experience with Tesla and/or Rivian vehicles preferred; I-car certification is a must.
Proficiency in CCC One, PartsTrader, and Microsoft Office.
Excellent communication, organizational, and problem-solving skills.
Deep understanding of OEM repair procedures and insurance guidelines.
Ability to multitask in a high-pressure environment while maintaining attention to detail.
Strong commitment to excellence, integrity, and customer satisfaction.

What We Offer:

Competitive pay structure (base + commission/bonus)
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Opportunities for Tesla and Rivian OEM training and certification
A clean, modern, and professional work environment with top-tier equipment and facilities

Join a Team That Demands Excellence

If you're a driven professional who takes pride in providing white-glove service and accurate estimates, and you want to work with some of the most advanced vehicles on the road today — we want to hear from you.

Apply today and be part of a team that sets the standard in collision repair.

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits: