Business Development Center Representative (BDC)

Germain Honda of Dublin • Full-time • Dublin, Ohio, United States • $52.60k - $79.76k / year • 1m ago

Germain Honda of Dublin

Business Development Center (BDC) Manager

Dublin, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As the BDC Manager, you will lead internet sales operation for a high-volume, fast-paced Honda dealership looking for a proven leader who can develop people, improve processes, and turn more opportunities into showroom appointments and vehicle sales.

Responsibilities:

Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
Monitor and optimize lead response (calls, texts, emails) times to maximize conversion rates.
Improve appointment-set, show, and sold percentages
Work closely with sales managers and salespeople to maximize every opportunity
Review daily performance reports and identify missed opportunities
Conduct call reviews, training sessions, and one-on-one coaching
Maintain accurate CRM records and consistent follow-up processes

Requirements:

Automotive BDC, internet sales, or dealership management experience preferred
Strong leadership and coaching skills
Excellent phone, communication, and organizational abilities
Comfortable managing performance through reports and measurable goals
Strong understanding of CRM processes and lead management
Able to work effectively in a high-volume dealership environment
Positive attitude with a high level of personal accountability
A leader who is willing to work alongside the team—not simply manage from an office

Germain Offers:

Comprehensive Coverage & Health, Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.