Heavy Duty Truck Collision Estimator

Rob's Automotive and Collision • Full-time • Bristol, Pennsylvania, United States • $60k - $85k / year • 1w ago

Job Overview

The Damage Estimator serves as the primary point of contact between customers and the shop, coordinating repairs, preparing estimates, scheduling work, and ensuring an exceptional customer experience. The ideal candidate has excellent communication skills, strong mechanical knowledge of heavy-duty trucks, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Greet customers and gather detailed information regarding vehicle concerns and repair needs
Prepare repair orders, estimates, and work authorizations
Schedule service appointments and coordinate workflow with technicians
Communicate repair recommendations, costs, and timelines to customers
Monitor repair progress and provide timely updates throughout the repair process
Order parts and coordinate with vendors to ensure timely repairs
Review completed work orders for accuracy and process invoices
Maintain accurate customer and vehicle service records
Ensure warranty claims and documentation are completed properly when applicable
Deliver outstanding customer service while building long-term customer relationships
Assist with shop operations and administrative duties as needed

Qualifications

Previous experience as an Estimator, Service Advisor, or Truck Service Coordinator preferred
Knowledge of heavy-duty truck systems and diesel equipment
Strong customer service and communication skills
Excellent organizational and multitasking abilities
Experience with shop management software and estimating systems
Basic computer proficiency, including Microsoft Office
Ability to work in a fast-paced environment while maintaining attention to detail
Valid driver's license

Embark on a career where your automotive expertise makes a difference! We value energetic professionals who thrive on delivering exceptional customer experiences while utilizing their technical skills to excel in heavy-duty truck collision estimation. Join us today and be part of a team committed to excellence!

Pay: $60,000.00 - $85,000.00 per year

Benefits: