Jobs search

Automotive Service Advisor - Luxury Dealership

Confidential • Full-time • Philadelphia, Pennsylvania, United States • $90k / year • 1w ago

Luxury Automotive Dealership is looking to add an Service Advisor. Apply today!

Growing Import franchise dealer is looking for the right service advisor to become part of the team.

Duties and Responsibilities:

Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time".
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
Maintains a dealership-prescribed standard for “hours per customer repair order written."
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications:

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.

Ideal candidates should have automotive service experience, a positive personality and ability to train. Must be goal oriented with a strong desire to succeed each and every day. Must possess strong communication and followup skills and must be capable of orchestrating a successful effort.

We Offer: