Internet Sales Manager

Heartland Chevrolet • Full-time • Liberty, Missouri, United States • 1m ago

Location: Heartland Chevrolet
Job Type: Full-Time

Position Overview

We are seeking a highly motivated Internet Sales Manager to lead and grow our digital sales operations. This role will initially function as a hands-on, end-to-end sales position, managing internet leads from first contact through vehicle delivery. As lead volume increases, this individual will be responsible for building, training, and managing an Internet Sales team while maintaining high standards of customer experience and performance.

This is an ideal opportunity for a proven internet salesperson or BDC leader ready to step into a true leadership role with growth potential.

Key Responsibilities

Initial Phase – Hands-On Lead Management

Respond to all internet, phone, chat, and digital leads promptly and professionally
Manage the full sales process: inquiry → appointment → test drive → negotiation → delivery
Conduct follow-up using CRM processes, email, text, and phone
Provide personalized vehicle walkaround videos and customer introductions
Set and confirm appointments while maintaining high show and closing ratios
Coordinate with Sales Managers, Finance, and Delivery teams
Ensure a transparent, customer-first buying experience

Growth Phase – Department Leadership

Recruit, train, and onboard Internet Sales/BDC team members as volume increases
Develop and enforce lead handling, follow-up, and appointment-setting processes
Monitor CRM activity, response times, and conversion metrics
Coach team members through role-playing, call reviews, and performance feedback
Collaborate with Marketing and Management to maximize lead sources and ROI
Maintain accountability and culture focused on professionalism and results

Qualifications

Proven experience in automotive internet sales, BDC, or digital retailing
Strong phone, email, text, and video communication skills
CRM proficiency (VinSolutions, DealerSocket, CDK, or similar preferred)
Highly organized, self-motivated, and process-driven
Ability to work independently while building toward a leadership role
Strong closing skills and customer-focused mindset
Prior management experience is a plus, but not required

What We Offer

Competitive salary + performance-based commission/bonus structure
Clear career growth into a fully staffed Internet Sales Department
Supportive leadership and modern sales processes
Strong inventory and marketing support
Paid training and ongoing development
Benefits package including health, PTO, and retirement options

Why Join Us?

This role is perfect for someone who wants to build something, not just manage what already exists. You’ll have the autonomy to create processes, influence culture, and grow a department while directly impacting dealership performance.

Benefits: