Service Advisor

Group 1 Automotive, Inc. • Full-time • Kansas City, Kansas, United States • $2.50k / month • 4w ago

Group 1 Automotive is seeking experienced Service Advisors for our Kansas City-area dealerships, including Shawnee Mission Kia and BMW/MINI of Shawnee Mission.

We're looking for customer-focused professionals who excel in a fast-paced service environment and have a talent for building trust with customers while identifying and recommending vehicle maintenance and repair solutions.

As a Service Advisor, you'll serve as the primary link between customers and the service department, ensuring a seamless experience from vehicle check-in through service completion. Success in this role requires strong communication skills, automotive knowledge, attention to detail, and the ability to effectively manage a high-volume workload.

If you're driven, organized, and motivated by delivering exceptional customer service and achieving results, we invite you to explore a career with one of the nation's leading automotive retailers.

Schedule and confirm service appointments to ensure an efficient customer experience
Create accurate, transparent repair orders with detailed cost and time estimates
Serve as the primary liaison between customers, technicians, and parts teams
Provide timely updates and clear communication throughout the repair process
Review inspections and confidently recommend maintenance and repair services
Maintain strong product, warranty, and service knowledge
Accurately document customer interactions and service details in the system

Valid driver’s license and acceptable driving recordHigh school diploma or equivalent required; additional automotive training or certifications are a plus
Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
Strong knowledge of automotive maintenance, repair processes, and vehicle systems
Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
Proven ability to upsell recommended maintenance and repairs based on vehicle needs
Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
Ability to work collaboratively with technicians, parts staff, and management

What makes a successful Service Advisor?

Strong communication and relationship-building skills
Ability to confidently recommend services and solutions
Automotive service or maintenance knowledge
Excellent organization and multitasking abilities
A results-driven, customer-first mindset

In addition to competitive compensation, we offer:

Monthly base pay of $2,500, plus performance‑based commission
Performance‑driven pay structure that rewards customer satisfaction, productivity, and quality service
Ongoing training, coaching, and support in a high‑volume service environment
Opportunities for long‑term growth within Group 1 Automotive
Health, Dental, Vision, Life, and Disability insurance