Auto Service Advisor Elite Status

Apple Honda • Full-time • Riverhead, New York State, United States • $120k - $135k / year • 1m ago

Job Summary
We are seeking a dynamic and highly motivated Auto Service Advisor with Elite Status to join our fast-paced automotive service team. APPLE HONDA IS LOOKING FOR ELITE SERVICE ADVISORS

Apple Honda is building a world-class Fixed Operations department — and we are searching for driven, professional Service Advisors who want to operate at a high level.

This is NOT an entry-level customer service position.

Our advisors are:

trusted consultants
relationship builders
problem solvers
revenue producers
leaders inside the service lane

We are looking for professionals who:

thrive in a fast-paced environment
communicate with confidence and integrity
know how to build customer trust
understand the value of maintenance and repair recommendations
take pride in delivering an elite ownership experience

WHY APPLE HONDA?

High-volume Honda service traffic
Strong existing customer base
Modern facilities and support systems
Professional leadership team
Opportunity for significant income growth
Long-term career stability
Performance-driven culture
We invest in top talent

TOP PERFORMERS ARE COMPENSATED ACCORDINGLY.

If you are currently underappreciated, under-supported, or capped in your growth, we would like to speak with you confidentially.

Prior automotive service advising experience preferred.

Confidential inquiries welcome.In this role, you will serve as the vital link between customers and our skilled technicians, ensuring a seamless and exceptional service experience. Your expertise in automotive diagnostics, mechanical knowledge, and customer service will drive customer satisfaction and loyalty. This position offers an exciting opportunity to leverage your dealership experience, sales skills, and automotive repair knowledge to deliver top-tier service while advancing your career in the automotive industry.

Responsibilities

Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs.
Provide detailed explanations of recommended services, including oil changes, brake repairs, transmission work, tire services, alignment, suspension, shocks & struts, diesel engine repairs, and auto body repairs.
Upsell additional maintenance or repair services by clearly communicating benefits and options to customers.
Prepare accurate auto estimates using dealership management systems and ensure transparency throughout the process.
Coordinate with technicians to prioritize repairs and ensure timely completion of services.
Handle cash transactions and process payments efficiently while maintaining accurate records.
Maintain thorough knowledge of automotive diagnostics, mechanical procedures, and current industry standards to advise customers confidently.

Requirements

Proven dealership experience as an ELITE Auto Service Advisor or similar role with a focus on automotive service management.
Strong mechanical knowledge with experience in automotive diagnostics, repair procedures, and vehicle maintenance.
Familiarity with auto estimating software, service writing, and upselling techniques.
Hands-on experience with a variety of automotive systems including transmissions, air brakes, alignment, suspension, tire service, shocks & struts, brake repair, diesel engines, and auto body repair.
Excellent customer service skills with the ability to communicate technical information clearly and professionally.
Ability to handle cash transactions accurately and manage multiple tasks efficiently in a fast-paced environment.
Knowledge of mechanic work such as oil changes or vehicle inspections is preferred but not mandatory.
Valid dealership or automotive sales experience is highly desirable to excel in this role. Join us as an Elite Service Advisor and become a key player in delivering outstanding automotive care! Your expertise will help us exceed customer expectations while advancing your professional journey in the vibrant world of automotive service management.

Pay: $120,000.00 - $135,000.00 per year

Benefits: