Experienced Automotive Service Advisor
Sky Auto Group
Honolulu, Hawaii
Full-Time | In-Person
Starting Salary: $48,000 + Performance-Based Incentives
Experienced Service Advisors — Join a Growing Automotive Group
Sky Auto Group is a locally owned and growing automotive company serving the Honolulu community through Sky Auto Repair and Sky Auto Express.
We're looking for an experienced Automotive Service Advisor who understands both sides of the business: taking exceptional care of customers and understanding the vehicles being serviced.
Previous professional automotive service experience is required for this position.
This is not an entry-level position, and we are not looking for someone who needs to be taught the fundamentals of automotive repair.
The right candidate must have a thorough working knowledge of automotive engines, mechanical systems, electrical systems, maintenance, diagnostics, and common repair procedures and be able to confidently communicate that information to customers.
Our Service Advisors are the critical connection between the customer and the technician. You must be able to understand what the customer is experiencing, communicate effectively with technicians, interpret inspection and diagnostic findings, prepare and present repair recommendations, and explain those recommendations to customers in clear, understandable terms.
What You'll Do
As a Service Advisor with Sky Auto Group, your responsibilities will include:
- Greet customers and accurately identify their service and repair concerns
- Ask the right questions to obtain useful information for technicians
- Create, manage, and maintain accurate repair orders
- Prepare and present estimates for repairs and maintenance
- Explain mechanical and electrical problems clearly to customers
- Review technician inspection and diagnostic findings
- Translate technical information into language customers can understand
- Recommend appropriate maintenance and repairs based on vehicle condition, mileage, manufacturer recommendations, and technician findings
- Obtain customer authorization before repairs are performed
- Communicate directly with technicians regarding diagnostics, inspections, repairs, and additional recommendations
- Maintain consistent communication with customers throughout the repair process
- Manage customer expectations regarding pricing and completion times
- Follow up on estimates, declined services, and previously recommended repairs
- Help customers prioritize repairs based on safety, reliability, maintenance, and budget
- Coordinate with technicians, parts, and management to keep repair orders moving efficiently
- Review completed repair orders for accuracy and completeness
- Explain completed repairs and maintenance when vehicles are delivered
- Build long-term relationships that encourage customer retention and repeat business
- Resolve customer concerns professionally
- Maintain accurate customer and vehicle records within our shop-management system
- Help achieve company goals for sales, productivity, customer satisfaction, and retention
Automotive Knowledge Is Required
Candidates must have a strong understanding of automotive systems and repair.
You should be comfortable discussing and understanding systems including:
- Gasoline and diesel engines
- Engine mechanical systems
- Cooling systems
- Fuel and induction systems
- Ignition systems
- Starting and charging systems
- Automotive electrical and electronic systems
- Computer-controlled engine management systems
- Automatic and manual transmissions
- Drivetrain and differential systems
- Steering and suspension
- Brake systems
- Air-conditioning and climate-control systems
- Exhaust and emissions systems
- Preventive maintenance
- Diagnostic procedures and trouble codes
- Common mechanical failures and repair procedures
You do not need to perform the repairs yourself, but you must understand what the technician is talking about and be able to accurately explain it to the customer.
Previous Automotive Experience Is Required
Previous employment in a professional automotive service or repair environment is required.
Qualified candidates should have previous experience in one or more of the following positions:
- Automotive Service Advisor
- Automotive Service Writer
- Assistant Service Manager
- Automotive Technician
- Shop Foreman
- Automotive Parts Professional
- Dealership Service Department
- Independent Automotive Repair Facility
Applicants without previous professional automotive industry experience will not be considered for this position.
Previous Service Advisor or Service Writer experience is strongly preferred.
We're Looking for More Than an Order Taker
A successful Service Advisor doesn't simply write down what the customer says and hand the repair order to a technician.
You need to understand the vehicle.
You need to understand the technician.
And you need to understand the customer.
We're looking for someone who can listen, understand, educate, recommend, communicate, sell, and follow through.
Our approach is not about high-pressure sales. It's about understanding the vehicle, identifying legitimate needs, explaining those needs clearly, and helping the customer make an informed decision.
Who We're Looking For
The ideal candidate:
- Has previous professional automotive industry experience
- Has strong automotive mechanical and technical knowledge
- Has excellent customer-service and communication skills
- Can confidently discuss automotive repairs and maintenance
- Can understand technician notes, inspections, and diagnostic findings
- Can confidently present estimates and recommended services
- Understands automotive terminology, components, and repair procedures
- Understands the importance of sales while maintaining customer trust
- Is highly organized and able to manage multiple repair orders simultaneously
- Communicates effectively with both technicians and customers
- Follows through and doesn't allow customers or repair orders to fall through the cracks
- Can handle difficult conversations professionally
- Is comfortable using computers and modern shop-management software
- Takes initiative and solves problems
- Works effectively in a fast-paced automotive environment
- Is dependable, accountable, and professional
- Works well independently and as part of a team
Compensation
Starting Salary: $48,000 per year + Performance-Based Incentives
We believe strong Service Advisors should be rewarded for strong performance.
In addition to the starting salary, this position offers performance-based earning opportunities tied to areas such as:
- Sales performance
- Estimate conversion
- Average repair order
- Customer retention
- Customer satisfaction
- Follow-up and declined-service recovery
- Overall shop performance
As your performance and responsibilities grow, so does your opportunity to increase your earnings.
What We Offer
- $48,000 starting annual salary
- Performance-based incentives
- Paid training on our systems and processes
- Ongoing professional development
- Stable, full-time employment
- Opportunities for professional growth and advancement
- Modern shop-management systems and processes
- A growing automotive organization with multiple operations
- Professional, team-oriented work environment
- Opportunity to work directly with experienced automotive technicians
- A position where your knowledge and performance directly contribute to the success of the company
Why Join Sky Auto Group?
At Sky Auto Group, we believe exceptional automotive service requires both technical knowledge and exceptional communication.
Our technicians diagnose and repair the vehicles. Our Service Advisors make sure customers understand what their vehicles need, why they need it, what it will cost, and what happens next.
That's why automotive knowledge matters in this position.
We're looking for someone who can walk into a professional repair environment, communicate intelligently with technicians, confidently discuss repairs with customers, and take ownership of the repair order from beginning to end.
This is a career position for an experienced automotive professional—not an entry-level customer-service position.
If you have professional automotive experience, strong technical knowledge, excellent communication skills, and the ability to build trust with customers, we'd like to hear from you.
Job Type: Full-Time
Salary: $48,000 - $65,00 0 er year
Additional Compensation: Performance-based incentives
Work Location: In person — Honolulu, Hawaii
Minimum Requirements
To be considered, applicants must have:
- Lives in Hawaii
- Previous professional automotive service or repair experience
- Strong knowledge of automotive engines and vehicle systems
- The ability to understand and communicate automotive repair recommendations
- Strong customer-service and communication skills
- Professional computer and organizational skills
- The ability to work full-time, in person, in Honolulu
- Must be computer/ Tech fluent
Please include your previous automotive positions and relevant experience when applying.
Pay: $48,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
