Automotive Service Manager

Confidential Employer • Full-time • Winston-Salem, North Carolina, United States • $100k - $150k / year • 1m ago

Automotive Service Manager

$100,000 - $150,000+ Annual Income Potential

Established Dealership with a Strong Team & High Traffic Shop

Automotive Service Manager or Director Experience Required.

A reputable automotive group in the Winston-Salem / Mt. Airy area is seeking an experienced Automotive Service Manager to oversee the service department's operations, ensuring that every customer receives top-notch service. This position will lead a team of skilled technicians while fostering a collaborative atmosphere that prioritizes quality and efficiency.

This is an opportunity for a proven automotive leader to join a respected dealership with a loyal customer base, a strong reputation in the community, and the resources needed to support a successful service operation. We are looking for a hands-on manager who can effectively lead people, improve processes, and create an environment where both employees and customers thrive.

What we offer:

Full-time position
$100,000 - $150,000+ annual income potential
Health, Dental, Vision, Disability, and Life insurance
Paid Vacation
Paid Holidays
401(k) Retirement Plan with Company Match
Employee discounts
Career advancement within the auto group

What You’ll Do:

Manage day-to-day Service Department operations
Lead, coach, and develop service advisors and technicians
Monitor workflow, productivity, efficiency, and department performance
Maintain a high level of customer satisfaction
Develop and improve processes that support department growth and profitability
Monitor Service Department KPIs and financial performance
Ensure repairs and customer concerns are handled efficiently and professionally
Maintain a safe, organized workplace in compliance with applicable OSHA requirements
Work with dealership leadership and other departments to improve the overall customer experience

What We’re Looking For:

2+ Years of Automotive Service Manager, Service Director, or Fixed Operations Manager experience required

Experience with domestic brands such as Chevrolet, GMC, Buick, Cadillac, Ford, Lincoln, Chrysler, Dodge, Jeep, or Ram / Stellantis is preferred but not required
Strong leadership, communication, and team-building skills
Proven track record of improving customer satisfaction and departmental performance
Understanding of dealership service operations, KPIs, and financial reporting
Experience managing technicians, advisors, and workflow processes
Strong organizational and problem-solving abilities
Valid driver's license and acceptable driving record

If you are an experienced automotive Service Manager who knows how to lead a team, improve performance, and deliver an excellent customer experience, we encourage you to apply.

All applications are confidential.

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.