Automotive Service Advisor / Estimator

Christian Brothers Automotive- Inver Grove Heights • Full-time • Maple Grove, Minnesota, United States • $70k - $100k / year • 1m ago

Job Summary
Christian Brothers Automotive is leading the automotive repair industry by providing top rated customer service. Our Maple Grove shop is seeking an Advisor and guest service representative who will help contribute to a culture of treating our customers like family. Our mission is to "Love our neighbor as ourselves" and it's our hope that each team member and guest that walks through our doors is blessed by our work.

Responsibilities
Responsibilities will include but not be limited to:

Estimate work based on technician inspections
Source parts
Sell work and obtain approvals on repairs
Shuttling customers to and from the shop
Running errands: picking up parts, shop supplies, office supplies, etc
Keep office clean and organized
Maintain proper supplies in office and shop
Check customers in for their service appointments
Answer phones to assist customers and help schedule service
Make calls to customers to thank them for allowing us to serve them during their recent visit to the shop
Test drive vehicles after repairs are performed
Engage in service advisor activities as skills allow: helping shop leadership in estimating work and seeking approvals on repairs

Requirements

3+ years experience as Service Advisor or equivalent customer service experience
Clean background and driving record
Preference given to those with a strong background in automotive industry or advising background
Preference given to those who have worked with systems like Autoflow and TekMetric, Shopware or Autovitals.
Ability to actively engage in relationship-building conversations during shuttle rides and while greeting customers
Strong typing skills (40-60 wpm)
Strong organizational and administrative skills
Willingness to contribute to team and overall shop operations through diverse responsibilities
Ability to multi-task and meet deadlines

We are an equal opportunity employer and at-will employer

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 340+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. Our Maple Grove shop recently added an A/C system, upgraded our tire equipment and invested in a Picoscope tool along with multiple other equipment and operational updates.

Job Types: Full-time, Part-time

Pay: $70,000.00 - $100,000.00 per year

Benefits: